Pipe2Cloud has a great team of professionals who are ready to help. Every team members knows the product sourcecode intimately and can, as such, answer any technical question in-depth. It is often even possible to get pre-releases while discussing certain features with support. Support is offered in different ways which are detailed below.
Free support
Any person downloading our tooling has a right to support; based on fair use, we provide this support to anyone. Just drop us a note if you encounter any issues with the tooling or have ideas for new features etc.
Installation / maintenance support
Our team provides installation and maintenance services. As founders and experts in the field we can diagnose and set up everything faster than anyone and we are capable of detecting issues across many systems as we do. We provide a support package for this purpose. Please mail us with your wishes and we will discuss the options.
SLA
As our team provides 24/7 support, we can offer SLA packages. This means that we guarantee certain response times and windows within we offer solutions to alleviate the problems. We pro-actively manage the systems under our care and try to make sure we catch issues before they happen. Mail us for a tailor made proposal for your company and set up.